Customer satisfaction


Luxury carmaker Lexus has achieved the highest customer satisfaction in Australia based on a comprehensive survey of consumer-facing businesses.

Lexus won the automotive category as Car Manufacturer of the Year for the fourth year in a row in the latest Roy Morgan Customer Satisfaction Awards.

In addition, the overall Lexus satisfaction rating of 96.4 per cent was higher than the best performers among some of Australia's most prominent companies in the retail, finance, telecommunications, utilities, travel and tourism sectors.

The annual Roy Morgan awards are based on face-to-face interviews with approximately 50,000 customers across Australia.

Roy Morgan CEO Michele Levine said Lexus had consistently set the standard for customer satisfaction through its unwavering dedication to caring for customers.

Lexus has been the highest rated automotive company in the Roy Morgan awards since 2014.

The latest award follows similar accolades presented to Lexus in the each of the past two years for the excellence of its after-sales service in the J.D. Power Australia Customer Service Index Study.

Lexus Australia chief executive Scott Thompson said the awards were important because they were based on the judgments of Lexus owners.

"Lexus is renowned for producing passenger cars and SUVs that have transformed the prestige vehicle market through an uncompromising focus on quality," Mr Thompson said.

"More than that, these awards confirm that Lexus consistently delivers an exceptional ownership experience by setting new benchmarks in customer service and satisfaction," he said.